IT Project Manager who builds cohesive teams for financial clients.

Summary

Shirley Yung
In demand project manager that customers have consistently request my lead in IT and financial services projects. Proven professional in the area of infrastructure, market data, colocation and data center implementation and changes. Utilizing Electrical Engineering background to understand complex technical issues to assist customers. Trusted partner with customers including international investment banks, brokerage firms and high frequency traders. Successful facilitator that works both as team leader and player with sponsors and stakeholders.

Specialties: Project Management | Telecommunications | Infrastructure Services | Colocation | Client Services | Implementation Management | Market Data | Data Center | Service Delivery | IP Implementation | Vendor Management | Change Management | Data Analysis

Career Timeline

  1. -
    B.S., Electrical Engineering, Rensselaer Polytechnic Institute
  2. -
    Network Planning Engineer, IXnet/Global Crossing

    Planned capacity for hardware and bandwidth on the IXnet/Global Crossing’s Alcatel backbone to accommodate new customers and increase network capacity.

  3. -
    IP Engineer, IXnet/Global Crossing

    Reviewed, recommended and approved managed services network design to meet customers’ requests. Ensured proposals were compatible with IXnet/Global Crossing’s core network. Created standards for Global Crossing’s Concord eHealth system such as polling frequency and types of elements to be monitored. Restored IXnet/Global Crossing’s network and Points of Presence in the wake of September 11th attacks. Awarded for Outstanding Achievement and Support

  4. -
    Consultant, NYSE Euronext

    Troubleshot voice and data circuits including automatic ring down, manual ring down, high speed circuits with carriers and escalated tickets. Increased efficiency of ticket handling and decreased the number of active tickets by 60% through improved team communication and escalation strategies.

  5. -
    Service Delivery Manager / Project Manager, NYSE Euronext

    NYSE Euronext 10/2006 to Present
    Service Delivery Manager, IMAC New York, NY

    Worked on SFTI (Secure Financial Transaction Infrastructure) products, a NYSE IP network that is reliable, robust, and scalable supporting high level computing for the securities industry. Coordinated service turn up and troubleshooting efforts with internal and external personnel such as customers, carriers and colocation vendors.

  6. -
    IT Project Manager, Seeking opportunity in IT project management

    Result-oriented project manager that specializing in IT. I have worked on all areas of the IP networking and Telecommunications industry, both as a client and vendor. My extensive experience in financial services includes ordering circuits, network design, testing and implementation of high speed networks and client troubleshooting.

    I was a project manager on the successful consolidation and migration of two New York Stock Exchange data centers from New York City to Mahwah, NJ. I met the challenges of this project of changing requirements and tight deadlines. In this project, the client list included some of the top global investment banks such as Goldman Sachs. Other customers include high frequency traders and brokerage firms. As a result, I earned the trust of our customers who then asked for my lead in their projects.

Experience Highlights

  • IP Engineer
    IXnet/Global Crossing
  • Consultant
    NYSE Euronext
  • Service Delivery Manager / Project Manager
    NYSE Euronext
  • IT Project Manager
    Seeking opportunity in IT project management

Education Highlights

  • B.S., Electrical Engineering
    Rensselaer Polytechnic Institute

Causes

  • Volunteer
    BTHS Techknights Team 334 - NYC Regional Champion & World Championship Division Finalist
  • 2014 FIRST Lego Volunteer New York City Regional Championship at Javits Center
    FIRST Lego
  • Volunteer for 2013 Rensselaer Club of New York Black Tie Dinner
    Rensselaer Club of New York

Interests

  • Fans of FIRST Robotics and FIRST Lego
    Volunteered at 2014 FIRST Lego NYC Regional at Javits Convention Center.
  • Support STEM in Education

Skills

  • Hardware
  • Networking
  • Switches
  • Integration
  • WAN
  • Trading Systems
  • Co-location
  • Service Delivery
  • IT Operations
  • IT Management
  • IT Service Management
  • Team Leadership
  • Information Technology
  • Trusted Business Partner
  • Provisioning
  • Colocation
  • VPN
  • Market Data
  • Troubleshooting
  • Project Management
  • Managed Services
  • IP
  • BGP
  • Ethernet
  • Network Design
  • Vendor Management
  • MPLS
  • Telecommunications
  • DWDM
  • Network Engineering
  • Data Center

Links

Files

Location

Greater New York City Area

Currently Seeking